Hotel Cleaning Tips And Tricks – Housekeeping and the daily work of the cleaning staff takes place behind the scenes of hotel life. Yet hoteliers usually pay a lot of attention to this process.
This is especially evident in a new post-coronavirus world. New standards of hygiene, cleanliness and social distancing have shaped not only our daily lives, but also the hospitality industry, now taking on vital new dimensions.
Hotel Cleaning Tips And Tricks
In this article, we have collected the most important information about housekeeping in the hospitality industry to help you meet health and hygiene requirements. In addition, we have put together some effective and useful tips to improve the work of your cleaning team and to optimize the workflow of the entire department.
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In the new post-coronavirus reality, cleaning hotels is becoming an even bigger priority for the industry. It has already encompassed many work processes that had only one goal – to create a positive impression of the hotel and reinforce the reputation for perfect cleanliness.
Highly rated, this is no longer a negative rating on the internet, but for the safety and health of guests and hotel staff.
According to the World Health Organization, regular cleaning and social distancing are the two most important measures against COVID-19 in daily life. These regulations also lead to additional challenges and tasks for employees, as well as additional costs for contractors. However, you have to adapt to new conditions and survive such corona streaks. So we asked ourselves:
To ensure the safety of guests in a hotel, it is important to take the restructuring measures, one of which is staff training. Additionally, hoteliers need to keep abreast of new requirements emerging every day, from adhering to new cleaning standards, documents and operational protocols, to adopting new housekeeping software and tools.
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It is clear that the organization is the basis. A reasonable structure allows for better optimization of the work process. The most common thing that eats away at cleaning time is reporting and resolving issues, updating room and housekeeping status information, and organizing the work schedule. When the system is down, there is much more time pressure, it affects the mood of the whole staff and their working capacity. And accordingly – the appearance of hotel rooms. This is why it is essential to ensure the comfort and safety of customers and employees. To do this, it is recommended to use the Concierge app.
Hotel rooms can definitely score points with nice fixtures, but that doesn’t save the day when everything is filthy and dirty. That is why, as a hotelier, you should pay more attention to the results of the housekeeping staff’s work. Cleanliness is at the top of the list of visitors, and it is the main factor in their satisfaction. This leads to positive reviews and further recommendations.
Sometimes a problem arises because the staff cannot cope with the time pressure and in the end the cleaning is not done properly. And this problem only gets worse over time: hard water stains or even mold are the result of constant poor cleaning, and when these start to appear, it is much more difficult to return to a high level.
We will give you our TOP tips and tricks to solve this problem, so your cleaning staff will certainly be motivated and satisfied, which will result in noticeable progress, as well as a higher level of cleanliness.
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Organize and coordinate the work of housekeeping staff on a day-to-day basis and don’t let impending pressures get them down. A realistic and clear timetable will improve the situation.
Offer training and continuing education: invest in your staff, so that your hotel can function properly. Communicate performance standards through ongoing training programs and review these standards at least annually. Keep your staff up to date and educate them on new hygiene and health standards.
Minimize direct contact between customers and employees. The same goes for communication between employees: structure shifts so that employees always work with the same people.
● Don’t give up on cleaning inspections and cleaning quality checks – one little thing that goes unnoticed can cause a lot of trouble. In addition, it lowers the standards of cleanliness. Implement the renovation and supply of public spaces and guest rooms with hygiene products.
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● Professional cleaning and maintenance not only makes guests feel better, but also extends the life of hotel furniture.
● It is best to recognize and address deficiencies or malfunctions in the room before they lead to guest dissatisfaction.
● Keep track of supply quantities in housekeeping inventories and report if anything is out of stock.
It goes without saying that customer satisfaction, which is directly proportional to turnover, is the ultimate desire of any hotelier. It’s a patchwork of many pieces – not just smiling receptionists and polite porters, but also intangibles like squeaky clean carpets and mirrors. Only happy, stress-free employees can provide a level of service that distinguishes a just-ok hotel from ones where guests want to return.
Hotel Housekeeping: Brilliant Cleaning Tips And Tricks From Hotel Housekeepers 2023
Our Housekeeping software module helps to efficiently organize the work of housekeeping staff. This improves the quality of cleaning and reduces stress levels for employees, as well as minimizing contact between guests and hotel employees. This is how it works.
Thanks to cloud-based technology, all data is accessible via any smartphone or laptop. You don’t need to buy any extra devices for your housekeepers – all it takes is internet access.
When a guest leaves a room, their housekeeping status changes in the system. Based on the reuse time of this part, the administrator can set a cleaning priority. In the Housekeeping module, it is also possible to assign an unlimited number of housekeeper roles to employees, who will report the change of room status in real time with a few clicks as soon as it is ready for check-in . For example, to form a list of immediate tasks for a housekeeper, the coordinator can apply a priority filter to all dirty rooms, adding filters such as floor or room type.
With this approach, when data is updated instantly, nothing can be lost, overlooked or confused, no matter how many housekeepers are working concurrently, as all changes are easily tracked on a single interface, with the modules FrontDesk and Housekeeping fully synchronized. In the Reports module it is also easy and convenient to generate a maintenance list. This is a daily report on the work performed by each employee, or on each floor, etc.
Hotel Housekeeping: Tips & Tricks For Cleaning Hotel Rooms
As you can see, no personal contact is required, because such work optimization brings both security and increased performance.
Stress-free and easy organization and management of housekeeping processes that meet new hygiene standards in times of Covid-19.
We have only given you a small overview of the possibilities available to you. If you want to know more, click here. They say if it ain’t broke don’t fix it, but as hotels strive to get back to pre-pandemic revenue levels, operational processes need to be adapted.
It is difficult to understand how to bring operations back to pre-COVID levels without having to staff the same number of people. But it’s critical that hoteliers find ways to maximize staff efficiency to bridge the gap between keeping operating costs low and creating value.
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The balance between optimizing operational costs while meeting customer demands is difficult. Outdated housekeeping practices, like managing staff with pen and paper, make it harder to deliver a world-class customer experience. They also complicate the work of hotel management and housekeeping staff.
These hotel housekeeping tips and tricks will allow your hotels to optimize the housekeeping process without investing more time or budget.
Getting the right balance between work schedules and the uncertainty that COVID brings? Being armed with actual housekeeping task performance time data that integrates with your PMS can help you make data-driven scheduling decisions. It allows you to balance the workload without overworking your staff or overhiring.
Even if you’re past the pen and paper stage, spreadsheets don’t give you real-time data on availability, workload, and requirements. You can use housekeeping scheduling tools to automatically allocate rooms, using smart algorithms to reduce staff stress by ensuring an even distribution of work. By manually scheduling rooms, you can end up overloading one housekeeper with work, while another ends up with a lot of free time. Different sized rooms take different times to complete and automated tools can use this data to create balanced and logical staff schedules.
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While still important, health and safety concerns are currently at the forefront of your guests’ minds. New health guidelines should be factored into the planning process so housekeepers have minimal contact with customers and each other. Using automation tools takes the guesswork out of the process and saves you a lot of time.
Another idea would be to offer an opt-in/opt-out housekeeping option before arrival. As part of your communication before arrival, you can offer your guests not to participate in the cleaning in exchange for an attractive offer or
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