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Do you guys remember MacGyver? You know, the secret agent on TV who used a coat hanger, tin foil, and a cotton ball to make a hot air balloon that helped one of the good guys escape prison? seriously.
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In each episode, MacGyver would use some common household item to solve a complicated life-or-death situation and basically save the world. Duct tape and a Swiss Army Knife were his favorites, and there was nothing he couldn’t accomplish with them. start a car? Will you make a bomb? travel through time? Complete.
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It’s been a long time since MacGyver aired, but his legacy lives on — and now that the early ’90s are behind us, “MacGyver” is more like a verb — meaning somehow only objects at hand. Solving a problem using
Of course this comes into play all the time when traveling. It’s great to have all of life’s little luxuries on hand when I’m on the road, but I’ve learned to make some serious improvements when it comes to problem-solving. I wanted to share some of my best hotel room hacks with you so it might help the next time you run into trouble! It turns out that things that are already in your hotel room can clean your jewelry, sculpt your arms, and make sure you don’t get lost in a strange city. MacGyver would be proud.
Glass of water in the hotel bathroom: Earlier it was known to avoid drinking at all costs. Instead, I use it to hold my makeup brushes and toothbrush so they’re easy to grab in the morning when I’m getting ready.
Laundry Bag: There’s almost always a plastic bag in your hotel room closet. I’m guessing you’ve never used it because hotel laundry prices are outrageous, but sometimes I use it to keep dirty clothes separate from the rest of my suitcase, or on the way home from a trip to the beach. I’ll do it for a wet swimsuit. They’re also great for putting your shoes on before going in your suitcase.
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Hotel Shampoo: Call me high maintenance but I always bring my own shampoo when I travel – I just have that kind of hair (dry, tough, etc.).
For this reason, in the past, I always ignored hotel shampoo — but on one crazy trip I found that shampoo is great for hand washing when you’re on the go. You really don’t want to use bar soap that’s got all over dirty hands, so a bottle of shampoo is perfect in a pinch.
Cotton balls: I usually bring my own balls to remove makeup but hotel bathroom cotton balls can be used as emergency air fresheners for your purse. What is emergency? you will find out. Put a little perfume on one and put it in your bag.
Hotel Stationery: When was the last time you wrote someone a letter from your hotel room? I felt so I like to think of hotel stationery as my Plan B.
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If I’m in a foreign city (especially one where I don’t speak the language), before I leave, I take a picture of the hotel stationery with my phone as it usually has the hotel logo, name and address. If I get lost, a picture can be worth a thousand lost translation-words – you can show the photo to a taxi driver on your way back to your hotel.
Toilet Seat Covers: I hate airplanes and airport bathrooms as much as the next person. Thinking about them makes me nervous, and I’m not a germ-a-phobe. But let’s face it: they’re inevitable.
The only saving grace about these restrooms is that you can absorb some of the extra shine. Yes – toilet seat covers can be used as blotting papers for your face. try it! i swear. Sounds weird but it totally works. They say if it ain’t broke, don’t fix it, but as hotels work to get back to pre-pandemic revenue levels, operating processes need to adapt.
It’s hard to wrap your head around operations returning to pre-COVID levels without the same number of employees. But it is essential that hoteliers find ways to maximize staff efficiency to bridge the gap between keeping operating costs low and providing value.
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Balancing the benefits of operating costs while meeting guest demands is difficult. Outdated housekeeping practices, such as managing employees with pen and paper, make it difficult to deliver a world-class guest experience. They make the job of hotel management and housekeeping staff more complicated than it needs to be.
These hotel housekeeping tips and tricks will allow your hotels to optimize the housekeeping process without investing much time or budget.
Where do you find the right balance of shift schedules with the uncertainty that comes with COVID? Being armed with real data on housekeeping task performance periods integrated with your PMS can help you make data-driven scheduling decisions. This allows you to balance the workload without overworking or over-hiring your staff members.
Even though you’ve moved beyond pen and paper, spreadsheets don’t give you real-time data about availability, workload, and needs. You can use housekeeping scheduling tools to automatically allocate rooms using smart algorithms to reduce staff stress by ensuring equal distribution of work. By manually scheduling rooms, you can overload one housekeeper with work while another has lots of free time. Different sized rooms take different amounts of time to complete and automated tools can use that data to create staff schedules that are balanced and logical.
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While always important, health and safety concerns are at the forefront of your guests’ minds at this time. New health guidelines need to be considered during the scheduling process so that housekeepers have minimal contact with guests and each other. Using automation tools takes the guesswork out of the process, saving you a lot of time as well.
Another consideration would be to offer an opt-in/opt-out housekeeping option prior to arrival. As part of your pre-arrival communication, you can offer your guests to opt out of housekeeping in exchange for exciting deals or add-ons. For example, a hotel upselling software like Okie allows you to do this in one click and provides you with deal ideas that can be automatically presented to your guests at the pre-stay stage.
Checklists are a great way to reduce errors and ensure that nothing is missed by housekeepers, but printing paper checklists each day is impractical and unmaintainable. Switching to a digital checklist can save time, resources and allow employees to work more efficiently. Apart from being eco-friendly, they will enable employees to access digital checklists directly from the app on their phones. Checklists update in real-time as the housekeeper checks off tasks and finishes rooms.
It’s easy to customize hotel digital checklists so that they’re relevant to the type of room that needs to be cleaned. Realistically, you’ll need a different checklist for each hotel room because they all have different needs. Health and safety are paramount, but sometimes it’s difficult for homeowners to decide which chemicals to use where. Digital checklists are easy to customize and change according to special needs.
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So, no more digging through old paper checklists and disorganized piles to find the specific one you’re looking for – digital checklists improve the efficiency, consistency and quality of housekeeping tasks
If guests frequently complain about the same problem with room quality, it may be more than the housekeeper’s fault. For example, if bath cleanliness seems to be a constant complaint among guests, it may be time to redo the tiling or grouting in the bath. The housekeeping staff may be cleaning the shower with a toothbrush, getting into all the nooks and crannies, and it still may not meet guest quality standards. Finding patterns in quality will allow you to determine when things need to be updated or when an issue needs to be addressed with staff.
Hotel maintenance software can be used to keep track of a whole range of maintenance issues. Some software tools, such as WebMD, combine this with logging customer complaints and housekeeper statistics, so you can compile that data into a single, easy-to-read report. The data makes it clear whether routine complaints come from a specific member of staff, a problem with internal processes, or simply a poor product.
Inspecting rooms has always been an integral part of a housekeeping supervisor’s job, but the process is often inefficient. Waiting for the cleaner to report back manually or cleaning the room in a long thread of WhatsApp messages can delay the final inspection process. On top of that, if you find errors during the inspection, you must make a record of it, take a photo, and track it down to the responsible housekeeper.
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By using hotel housekeeping management software, you can see how far along each housekeeper is on their task list and
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